Good questions, clear answers.
Everything important about booking, prices and procedure — answered briefly.
Are prices fixed or metered?
Fixed. You receive a binding fixed price before the ride — regardless of traffic or detours. No hidden surcharges.
What happens if my flight is delayed?
We track your flight via the flight number and adjust the pickup time automatically. Your chauffeur is there when you land.
Where do I meet my chauffeur at the airport?
In the arrivals hall, with a name sign (meet & greet). On request your chauffeur helps with the luggage to the vehicle.
Are child seats available?
Yes — state the child's age or height when booking and we provide the appropriate certified seat.
How can I pay?
Currently by invoice or directly with the chauffeur; online payment (card/TWINT) follows with instant booking. Corporate clients receive monthly invoices.
Can I cancel free of charge?
Yes — free of charge up to 24 hours before pickup, directly via the link in your confirmation e-mail. For later cancellations, 50 % of the fare is charged.
Do you also drive outside Switzerland?
Yes — cross-border journeys to Germany, Austria, France and Italy are possible on request.
How far in advance do I need to book?
The earlier the better — but we often handle short-notice requests within a few hours, around the clock.